Organizations that are looking to sustain process improvement should focus on making small, incremental changes. It's important to prioritize ideas that don't require a lot of money and to get input from the people who are doing the work. Additionally, it's essential to combine company performance with the use of the program. To ensure that processes are maintained, an organization should create a quality control analyst role.
This will provide a reliable framework that different project teams can use. The Lean philosophy emphasizes respect for people by trusting them to improve processes. Employees need to know who they can turn to with ideas and insights that can be used to make business processes more effective. Training is a fundamental part of establishing a process program, and organizations should demonstrate commitment to the program openly and visibly.
Communication channels should be established to encourage feedback from employees. Top management should be involved in the commitment and use of the program by linking business performance and process performance. Process instructors should be included in teams across the organization so that projects can stay on track and people can work with and appreciate the elements of the process program. This will help the benefits of the system become more apparent throughout the organization.
