To measure the efficiency and effectiveness of processes, it is necessary to identify and collect the relevant process metrics or quantitative performance indicators. It creates a more manageable environment for processes to be executed and organizations to gain better control over their businesses. In addition to these disparities, both efficiency and effectiveness can improve process speed and flow, on-time delivery, reliability, operating costs, and other basic process parameters. As mentioned above, both effectiveness and efficiency are essential for an organization to enjoy the benefits of managing business processes and improving the performance of the company as a whole.
When it comes to practicing process excellence, organizations simply can't ignore the importance of the terms “efficiency” and “effectiveness”. To be effective, a process must deliver the desired result and, at the same time, satisfy customer needs in a satisfactory manner. Therefore, both efficiency and effectiveness can be achieved in a business process, which can help companies establish perfect basic measures for productivity and, in turn, achieve excellence in business processes. Access high-quality, standardized process maps created by experts at a lower cost and with a shorter delivery time.
Therefore, let's distinguish these two factors and discover how they relate to excellence and the implementation of business processes. Efficiency is considered an extremely important term throughout the business process management lifecycle. While organizations primarily consider the experience of external customers to measure the efficiency of their processes, there are quite a few vital internal factors that should also be used as measures for this purpose. Map, analyze, improve and automate your business processes easily and accurately with PRIME BPM, a powerful cloud-based business process management software.
Every process ends up with some problems or gaps over time, which can negatively affect the efficiency of the process. However, in order to be able to eliminate them and be well organized, a business process must be effective enough. To be more precise, a truly effective process will make customers happy by providing them with everything right: the right results at the right place, time, and cost.