As we've seen, companies can use emails and social media to respond. Technology brings companies closer to their customers and consumers. As we've seen, companies can use email and social media to respond to questions quickly, but they can also use easily accessible technology to provide online chats that prevent customers from having to spend too much time searching for answers to simple queries. Consider incorporating online chats and look for effective ways for employees to monitor and manage their social media channels, as they have become the “front line” of customer service in the digital age.
Technology must take into account the “human element” and try not to skimp on training employees on the principles of good customer service. After all, your technology is only as good as the people who use it. Technology can play an important role in creating agile and efficient processes. It can help you reduce or eliminate duplications and workflow delays, and accelerate by automating specific tasks.
One of the best ways to reduce overspending is to invest in technologies based on software and services. For example, print management software establishes control and provides recommendations to help reduce expenses, which can consume between 1 and 3% of your revenues. They can also help staff realize the important role they play in the company's success, allowing them to be more involved in operational efficiency improvements. Implementing this process will improve your efficiency and reduce errors when selecting items to fulfill an order.
In my experience, almost all companies can benefit from investing in technology to improve their processes. Today's technology includes an advanced reporting feature to help you improve your company's efficiency. That way, you can minimize hardware maintenance costs during times of expansion or contraction and improve the security of your system. In addition, modern communication systems improve operations through instant messaging, email, and video conferencing.
The control panels that are available to managers and staff have the potential to significantly improve awareness of company performance. Today's technology, such as BPM software and content management solutions, allow you to optimize your business processes. This free online tool will allow you to compare your productivity levels with those of other Canadian companies in your sector and suggest efficiency improvement projects to increase your productivity.